AI agents
Can AI Agents Work Properly With More Tools?
Can AI agents handle dozens of tools without making mistakes? See what our experiment with 3 to 48 AI agent tools found.
6 min read
Avi Santoso
Automation and Process Improvement Consultant
Based in Perth, Western Australia, Avi helps businesses reduce manual work, connect their software, and improve their business processes.
Book a free one-hour consultation
A decade in technology and software
Avi has spent the last decade building software, automations, and business systems for Australia's mining and resources industry. He helped build software products, including platforms and automations, used by BHP, Woodside, Rio Tinto, and Minerva.
Over the years, Avi has led engineering teams and driven products from start to finish. His experience also includes teaching software engineering and cybersecurity to more than 100 students at the University of Western Australia and the University of Adelaide bootcamps.
Helping businesses improve their processes
Since mid-2026, Avi has been working on how small and medium businesses can improve their processes.
Avi publishes research and YouTube videos on process improvement and automation. Recent videos cover invoice capture accuracy in Xero, Hubdoc and Dext, catching bank-detail change fraud, and finding missing Xero receipts.
Let’s catch up
If there’s a problem with your business systems that you need help with, we can talk it through together. Even if you don’t have a problem in mind, I’d be happy to catch up and learn about your business.
Kind Regards,
Avi Santoso
Latest research
Articles on business processes, software, automation, and AI, with examples from finance and accounting.
payment redirection fraud
Beware Bank-Detail Change Fraud: Catch It Before Payment
Learn how to catch payment redirection fraud before payment by detecting bank-detail changes and verifying them through an independent contact method.
7 min read
automated invoice processing
Xero, Hubdoc and Dext: How Accurate Are Automated Invoice Processing Systems?
How accurate is automated invoice processing? We tested Xero, Hubdoc and Dext across 20 invoice files and explain the checks behind a review-ready draft bill.
6 min read
Automation and workflow services
Help with document collection, reviews, approvals, and reconciliations across your finance workflows.
Bookkeeping Automation
Support for collecting missing documents, investigating transactions, and automating routine bookkeeping checks.
Month-End Close Automation
Support for tracking outstanding work, reconciling accounts, and preparing month-end reports.
Payroll Controls and Workflow Improvement
Support for checking payroll changes, managing approvals, and reconciling payroll payments.
Accounts Payable Automation
Support for organising incoming invoices, managing approvals, and checking supplier payments.